Returns, Exchanges & Shipping Policy

Shipping

We ship worldwide with GLS.

Please check each product description for its specific delivery time. Pre-order items, furniture, custom-made products and some other items have longer delivery times than those stated below. When an order contains items with different delivery times, it will be dispatched once all items are ready, unless we agree otherwise with you.

  • Dispatch: Orders are dispatched within 1–2 business days of payment confirmation. During busy periods (sales, Christmas) this may take a little longer.
  • Weekends: Orders placed after 13:00 on Friday, or over the weekend, are dispatched from Tuesday.
  • Madrid local delivery: Within a 12 km radius of our shop, orders placed before 13:00 are delivered the same day; later orders go out the next business day.
  • Spain (mainland and Balearic Islands): 2–4 business days after dispatch.
  • Canary Islands, Ceuta and Melilla: These are outside the EU VAT area. Orders may be subject to import taxes (IGIC/IPSI) and customs handling (DUA) on arrival, and these costs are paid by the customer.
  • International: Typically 10–15 business days, depending on destination, courier and customs.
  • Tracking: Once your order ships, you'll receive an email with your tracking number.
  • Deadlines: If you need your order by a specific date, email us at shop@museumofmini.com before ordering and we'll do our best to help.

We do everything we can to get your parcel to you quickly, but delays caused by GLS, customs or other circumstances beyond our control can happen. Thank you for your patience if they do.

Customs, Duties & Taxes

Orders shipped outside the European Union (including the UK, Switzerland, the United States, the Canary Islands, Ceuta and Melilla) may be subject to customs duties, import taxes and handling fees in the destination country. These charges are the customer's responsibility and are not included in the price or shipping cost.

Museum of Mini is not responsible for parcels held by customs or for delays caused by customs clearance, but we'll gladly help you resolve any issue.

If a parcel is refused or not collected because duties weren't paid, the cost of returning it to Madrid and any re-importation charges will be deducted from your store credit.

United States: Because of recent changes to US tariffs and import rules, all US-bound parcels may be subject to duties, and clearance delays are more likely than usual.

Returns & Exchanges

We accept returns and exchanges within 15 calendar days of delivery, provided items are unused, undamaged, in their original packaging, and still have their original tags.

Shop purchases: Returns are issued as store credit. Proof of purchase is required.

Store credit never expires and can be used in our Madrid shop or online.

How to return:

  1. Email shop@museumofmini.com with your order number before sending anything back. We'll confirm the return address.
  2. Pack items carefully and use a tracked service. Items remain your responsibility until they reach us.
  3. Return shipping costs are paid by the customer.
  4. Once your parcel arrives in Madrid and we've checked its condition, we'll issue your refund or store credit. Any re-importation costs or duties we're charged on a return from outside the EU will be deducted from the amount.

Exchanges: Shipping the replacement item is charged at the standard shipping rate.

Non-returnable items: We cannot accept returns or exchanges of pre-ordered items, custom-made items or personalised items. For hygiene reasons, we also cannot accept returns of opened teethers, pacifiers, bottles, or bath and skincare products. Gift cards and workshop or event tickets are also non-returnable.

Damaged, Defective or Lost Parcels

  • If your parcel arrives damaged, please let us know as soon as possible (ideally within 48 hours). Send photos of the packaging and the item, so we can file a claim with GLS.
  • If an item is defective, we'll repair it, replace it or refund it in full, including shipping costs.

Shipping Costs

Original shipping costs, and any duties or taxes, are non-refundable. The exceptions are a return due to our error, a defective product.

Questions

For anything about shipping, returns or exchanges, write to shop@museumofmini.com. We're happy to help.